1. Introduction
Welcome to Five Pillar Experiences. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@fivepillarexperiences.com.
When you visit our website https://fivepillarexperiences.com/ , book an experience, or contact us, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our curated experiences, retreats, educational trips, or when you contact us.
The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. This may include:
- Contact Information: Names, email addresses, phone numbers, and WhatsApp numbers contextually provided by you during contact inquiries or newsletter subscriptions.
- Booking Context: Information you provide regarding your travel preferences, dietary requirements, or specific requests when booking a curated experience.
3. How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
More specifically, we use the information we collect or receive to:
- Facilitate Account Creation and Booking Process: To organize the logistics of your trips, communicate with our Local Heroes (our community partners in Bali) seamlessly, and manage your travel itineraries.
- Respond to Inquiries: Our team uses your contact information to reply to your questions directly via email or our WhatsApp channels.
- Send Administrative Information: We may send you details about our network, operational terms, or logistical changes to experiences you have booked.
- Marketing Communications: If you explicitly opted into our newsletter, we will carefully send you updates regarding new social impact initiatives, community highlights, or distinct new experiences in Bali.
4. Information Sharing & Third Parties
We do not sell, trade, or rent your personal information to unassociated third parties. We may only share information with the immediate Local Heroes or community facilitators strictly relevant to the experience you have specifically inquired about or booked, to ensure a smooth, authentic execution of your journey.
5. Data Retention & Security
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. We have implemented appropriate technical and organizational security measures (such as SSL and secure server-side databases) designed to protect the security of any personal information we process.
6. Your Privacy Rights
At any time, you have the right to request access to the personal information we collect from you, change that information, or delete it entirely. To request to review, update, or delete your personal information, please submit a request to info@fivepillarexperiences.com. We will respond to your request within a reasonable timeframe safely.